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L
lisam29322252
Participant
September 9, 2018
Question

Have purchased Adobe Export PDF but when I use the function in Adobe Reader DC, it takes me to the webpage to purchase.

  • September 9, 2018
  • 1 reply
  • 1448 views

I have purchased Adobe Export PDF. But when I use the function in Adobe Reader DC, it takes me to the webpage to purchase. And yes, I have logged on with my account in Adobe Reader DC.

When I tried via https://cloud.acrobat.com/exportpdf and accessed my plan, it says I do not have the license. But if i check my account in Adobe Account , it does say I have the adobe export PDF license. I am very sure I logged in as the same account.

Anyone have any advice on how to correct this?

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
September 11, 2018

Hi Lisam,

Yes, your account information does says that you have the subscription for Export PDF. You may try the following steps-

Hope this helps.

Regards,

Akanchha

P
philipg88556156
Participating Frequently
September 12, 2018

Good day

Your automated emails have assisted me in absolutely no way what so ever. Just wasted my time even further.

I have read through each and every link you sent me.

I have signed in and out a 1000 times.

I have uninstalled and reinstalled Adobe many times.

I have used different browsers.

Each and every time when I try to export to Excel I am redirected to either the pricing tab or told to subscribe.

I am furious!!!

Philip Grobler

Finance

[personal information removed by moderator]

AkanchhaS8194121
AkanchhaS8194121
Legend
September 12, 2018

Sorry to hear about the frustrating experience.

Could you please share the screenshot of the page, where it takes you to the subscription buy now page? https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot Also the email that you used to Sign In on https://cloud.acrobat.com/exportpdf 

-Akanchha

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