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J
JHowells
Participant
March 27, 2014
Question

Have subscribed to Acrobat Pro and paid but cannot download the software. Why?

  • March 27, 2014
  • 1 reply
  • 354 views

Paid for a monthly subscription, single app, for Acrobat Pro. The only thing that has downloaded and installed is Adobe Air! When I log into my Adobe account I am offered the chance to pay for Acrobat all over again. Can someone please help? I have email receipt of the purchase.

    This topic has been closed for replies.

    1 reply

    StacySison
    StacySison
    Participating Frequently
    March 31, 2014

    Hi Jess,

    I would like to help!

    I do see your purchase made last month. Are you receiving a specific error message when you utilize the link in the confirmation email?

    Here is an FAQ that may assist you.

    Looking forward to hearing back from you!

    Kindest regards, Stacy

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