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biancavs
Participant
Mar 20, 2015 7:41 PM UTC
Question

Help!

I'm trying to open my acrobat.com files in the adobe reader XI and, when i click on the "open files from adobe.com" button,  the progran becomes a white screen and doesn't load any of my acrobat.com files. what should I do? I'm using the windows 8.  (btw I don't have problems saving them in the clouds, only opening them).

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1 reply

Sara_Forsberg
Inspiring
Mar 20, 2015 8:28 PM UTC

Hi biancavs,

I'm sorry to hear that you're having trouble opening PDFs in Reader. Please try this: Choose Edit > Preferences > General, and then deselect Enable Protected Mode At Start Up.

Please let us know how it goes.

Best,
Sara

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