Help

I need help getting an AdobelPCBroker pop up box off my screen when I start up my computer. Help!

This topic has been closed for replies.

Legend

Thank you for reaching out.

Would you mind sharing more information about the issue?

Do you get the pop-up every time you launch the machine or the application?

Share the screenshot of the pop-up box.

Share the Application and OS version on the machine.

Thanks,

Meenakshi

Participant

I can not seem to get rid of this box from my computer.

Legend

Sorry for the delay in response.

Please try the following steps:

Open the taskbar and close all Adobe-related background processes that may be listed here (https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html)
Remove the Acrobat and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
Remove any Adobe-related program or folder.
Reboot the machine and install Acrobat from the following help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi

Sign up