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James32634029ebs0
Participant
September 30, 2023
Question

Help! I am a Mac user trying to get downloaded Acrobat Pro.

  • September 30, 2023
  • 1 reply
  • 458 views

I am an Apple Mac User and having trouble right after signing up for Acrobat Pro. I can't get off the screen that says"Adobe Creative ....".  I would like to open the downloaded file that just came in but I can't get to Safari to do that.  I am running the SONOMA 14.0 system.

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 9, 2023

    Hi James32634029ebs0,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    If you are trying to install the Acrobat, you may download it from this page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. Try rebooting the machine first.

    If you still experience the issue, please share the screenshot of the stuck page.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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