Help!!!! I can't get the download to work

I signed up,bought it,downloaded it and tried to enter the number they sent and it appears they want a different ID number?

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Inspiring

Hi zhenso,

I'd love to help, but don't have a lot of information to go on. What did you download, and where did you get the serial number?

I look forward to hearing back from you.

Best,

Sara

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