Participant

Answered

Help! I paid for subscription, went to convert to word and its not responding!

4 replies
629 views
Translate

I verified the subscription,

closed and reloaded pdf, and still its asking for a signup

ExportPDF

This topic is closed to new replies. Start a new post to keep the conversation going.

S

Sara_ForsbergCorrect answer

Inspiring

Hi cushwins,

Are you still unable to log in to your subscription? Please clear the browser cache, and then log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.

Best,

Sara

L

Legusta26243197893j

Participant

Yes, I've paid and signed up twice foer two different subsciptions, what you're asking is for a 3rd?

Translate

S

Sara_ForsbergCorrect answer

Inspiring

Hi cushwins,

Are you still unable to log in to your subscription? Please clear the browser cache, and then log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.

Best,

Sara

Translate

cushwins15Author

Participant

Thank you so much, I was used to using the sidebar, and now I know to go to the website..I appreciate you so much!!

Ms. Tiffany A. Hodge

[private information removed by moderator]

Translate

S

Sara_Forsberg

Inspiring

Hi Tiffany,

So glad that it's working. That particular issue rears its head in the Reader app, so the web interface is always a good option.

Best,

Sara

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.