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christianf18989303
Participant
May 28, 2018
Question

Hi Adobe when I try to export a document to word i fails all the time end say: conversion faild .. what to do?

  • May 28, 2018
  • 1 reply
  • 851 views

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
May 31, 2018

Hi Christianf,

As per the issue description mentioned above, you are getting conversion failed error when trying to export pdf to word, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF.

Could you try converting pdf using a different browser and see if this makes any difference. Also, for testing purpose, please connect the computer to a different network environment like a guest wired/wireless network, or mobile hotspot and try converting the PDF.

You can also try converting the PDF file to Word on your mobile device, and see if the issue is reproducible.

You may also try troubleshooting steps given in following forum threads:

Conversion failure

"Conversion Failure" in PDF export to jpeg or tif

Let us know if you need any help.

Shivam

C
christianf18989303Author
Participant
May 31, 2018

Hi :-)

I am not using af browser for conversion only Acrobat Reader version 2018.011.20040

any deas?

It's not network related, I have tryed different networks..

BR Christian

Adorobat
Adorobat
Participating Frequently
June 1, 2018

Hi Christian,

Could you try exporting document using a web browser at this link: https://cloud.acrobat.com/exportpdf  and see if this makes any difference. Also, try converting the PDF file to Word on your mobile device and check if that works.

Thanks,

Shivam

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