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Participant
March 16, 2015
Question

HI! I need to obtain a receipt for my yearly fee for my adobe account. I went into my settings and I am unable to obtain a copy of a receipt. I do see my billing information, but I'm unable to obtain a receipt. Please advise.

  • March 16, 2015
  • 1 reply
  • 206 views

HI!  I need to obtain a receipt for my yearly fee for my adobe account.  I went into my settings and I am unable to obtain a copy of a receipt.  I do see my billing information, but I'm unable to obtain a receipt.  Please advise.

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1 reply

Community Manager
March 16, 2015

Hi jennys8380407,

Can you please elaborate on what you mean by "unable to obtain a receipt"? Are you not able to see the invoices for your payments? Or are you unable to print them? It sounds like you have followed the steps outlined here: Print a payment receipt or invoice | Creative Cloud--can you tell me what you do see when you look at the subscriptions listed on your account?

Best,

Sara