Hi my Adobe ID will not sign in. it presents the message an error occurred while signing in

Question

My email isI subscribed to adobe export PDF earlier today but I am unable to sign in to use the tools for this subscriptionMessage was edited by: Mod (Personal info, Email Address, removed)

H_Spector · Accepted Answer

Hi lawrencew22084162,Are you trying to login to our services from Adobe Acrobat Reader on your computer?If so please try to login at https://cloud.acrobat.com with your Adobe ID and password then select "Export PDF".Please see more information about Export PDF: https://helpx.adobe.com/document-cloud/help/using-exportpdf.htmlIf you are using Reader please install the latest version of Reader DC.Please let me know if you still cannot use our services.thank you.Hisami

lawrencew22084162 · Answer

Could someone from Adobe please get back to me and explain why I can not log into my subscription. I have received an invoice nr IEE2017003174872. The service and response has been far from admirable. I signed up and paid for this on Friday 18th as I needed to use the converting PDF service then and there. This has now cost me a lot of time at work!!!

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