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M
mariacci
Participant
February 20, 2015
Question

How can Adobe tell me to pay for a service that I renewed a short while ago?

  • February 20, 2015
  • 1 reply
  • 290 views

I'm a subscriber to ExportPDF, I've just opened a PDF and converted it, and when I clicked the link to retrieve it, Adobe asked me to change the password, which I did and confirmed via email, but now when I click on the link to go to the converted document, Adobe tells me I've to pay. How can this be when I renewed the service not long ago.

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    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 20, 2015

    Hi mariacci,

    I checked your account, but didn't see any subscriptions associated with the email address that you use to post in the forums. Is it possible that you signed up using different email address? Have you recently changed the email address linked to your account (in addition to changing the password)?

    Let me send you a private message, so we can talk username/passwords without sharing that information publicly via the forums. Stay tuned...

    Best,

    Sara

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