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bossonbabe
Participant
December 30, 2014
Answered

How can I cancel a conversion?

I attempted a conversion of a document that is too large and it's taken hours already.  How can I cancel?

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Sara_ForsbergCorrect answer
Inspiring
December 30, 2014

Can't log out because the wheel is spinning and my name is grayed out.  It's really hung.


Oh boy, that is stuck! Have you tried restarting your computer? If that doesn't do the trick, you may need to uninstall/reinstall Reader (though I admit that seems an extreme measure). I'm hopeful that a restart (or even a force quit of Reader) will get it out of its funk.

Best,

Sara

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6 replies

Sara_Forsberg
Inspiring
December 30, 2014

Hi bossonbabe,

If you're using the web interface, you should be able to cancel by reloading the web page. If you're using Reader, logging out and closing out of Reader should do the trick.

Best,

Sara

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bossonbabeAuthor
Participant
December 30, 2014

I'm doing the pdf export from reader, not the web page.  I don't see any place to log out.  When I close down and then restart reader, it resumes the export never-ending process.  Where do I log out?

Thanks.  Kay

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Sara_Forsberg
Inspiring
December 30, 2014

Hi Kay,

You should be able to log out from the upper-right corner of the Tools panel in Reader (when you're logged in, your name appears in that corner in blue; click your name to log out).


Best,

Sara

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