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A
Anonymous
October 19, 2014
Answered

How can I cancel my subscription?

  • October 19, 2014
  • 4 replies
  • 1818 views

cancel my subscription

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi adobedropout,

    I checked your account using the email address that you use here in the forums, but I don't see any order history. Did you purchase using a different email address, or order via the Reader Mobile app? If you did purchase via the Reader Mobile app, then those purchases are handled via the Apple App store, and need to be refunded through the App Store as well.

    Best,

    Sara

    4 replies

    K
    Kamal28279256518g
    Participant
    February 6, 2023

    I want to cancel my subscription, I am not able to cancel it, please let me know how can I do the same.

     

    K
    Kamal28279256518g
    Participant
    February 6, 2023

    When I click on Cancel my plan, the page redirects to the update my password page.

     

    T
    Thomas272906097kh3
    Participating Frequently
    November 24, 2022

    Beware!!! I signed up for monthly payments to an annual subscription and Adobe tried to make me pay £100 cancellation fee after using the software for jsut one month. They do not make it clear AT ALL when you sign up that there will be a cancellation fee nor as to how much it would be. No other software subscription does this. It's absolutely absurd. The first person I spoke to about this had exactly the same experience with Adobe. Sort this out Adobe - you can't rope people into a year's worth of monthly payments with just a couple of clicks. It costs you absolutely nothing to cancel someone's subscription - it's a vertiable scam! 

    R
    robin24607369dchl
    Participant
    May 26, 2022

    i would like to cancel my seven day free trial  subscription

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 29, 2022

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    S
    Community Manager
    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    October 20, 2014

    Hi adobedropout,

    I checked your account using the email address that you use here in the forums, but I don't see any order history. Did you purchase using a different email address, or order via the Reader Mobile app? If you did purchase via the Reader Mobile app, then those purchases are handled via the Apple App store, and need to be refunded through the App Store as well.

    Best,

    Sara

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