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DASH53
Participant
November 12, 2014
Answered

How can I cancel my subscription?

  • November 12, 2014
  • 1 reply
  • 460 views

I subscribed yesterday and have attempted to install the software 20 times. I give up and want to cancel and can't find how to do it.

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi DASH53,

    I'm sorry to hear that your subscription caused so much frustration. I don't have the ability to cancel your subscription for you myself. Please Contact Customer Care; a Customer Care agent will be able to take care of that quickly for you.


    Best,

    Sara

    1 reply

    S
    Sara_ForsbergCorrect answer
    Inspiring
    November 12, 2014

    Hi DASH53,

    I'm sorry to hear that your subscription caused so much frustration. I don't have the ability to cancel your subscription for you myself. Please Contact Customer Care; a Customer Care agent will be able to take care of that quickly for you.


    Best,

    Sara

      D
      DASH53Author
      Participant
      November 12, 2014

      Hi Sara,

      Thanks for your fast response. Unfortunately, the directions that Customer Care gives don't work. There is supposed to be an edit hyperlink next to the subscription status and I should be able to edit and turn the auto renew off. But as you can see below my status says Active instead of Auto renew and their is no edit link.

      Any suggestions?

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