Hi bcc,
As we have checked the account details using the email address you are logged into the forums, you have a subscription for Adobe Export PDF. Adobe Export PDF is an online service that you can access online via: Adobe Document Cloud as well as through the Adobe Reader DC desktop application: Adobe Acrobat Reader DC Install for all versions .
You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.
For more info Export PDF, visit: FAQ | Adobe Export PDF, Document Cloud
For any troubleshooting, refer to: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Let us know if you need any help.
Shivam