Hello Grgscmp,
Sorry for the delayed response and inconvenience caused. As per the description above, when exported a PDF file to Word document, you are not able to edit the Word document, Is that correct?
Does the original PDF file contain only images or text? If it contains text, then you can click on Enable all features option that appears on the top right side of the Word document. Consequently, it will enable editing in the word file.
If the original files have images only, then the converted Word file will also have images which cannot be edited. Have you tried converting any other PDF file?
I checked the records with your current Adobe ID and found that the Adobe ExportPDF service is canceled and inactive. To export the PDF to Word document, you have to subscribe to the service again. For detailed information, you can refer to FAQ | Adobe Export PDF, Document Cloud
Feel free to update this discussion for any further assistance.
Thanks,
Anand Sri.