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Participant
May 17, 2018
Answered

How can I get my money back?

  • May 17, 2018
  • 1 reply
  • 448 views

The auto renew was on...  and you charged me for a new year of this product, but I'm not interested in using it anymore.  I clicked cancel, but I do not see an option to get my money back.

Thanks

This topic has been closed for replies.
Correct answer John T Smith

This is a public forum, not Adobe support... other users here can't help with that problem

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 17, 2018

This is a public forum, not Adobe support... other users here can't help with that problem

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html