How can I talk to a live person in billing?

Hello,

you could use: "Telephone numbers of customer service and technical support Adobe worldwide"

>>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)

and/or

if necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.

Good luck!

Hans-Günter