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smithmay
smithmay
Participant
July 22, 2014
Question

How can I tell if my account is current?

  • July 22, 2014
  • 1 reply
  • 498 views

I am trying to log into the system to convert a PDF.  How can I tell if my account is current?

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    July 22, 2014

    Hi smithmay,

    I just took a peek at your account (same email address that you used here in the forums), and I don't find any order history. Is is possible that you may have used a different email address to sign up? I'll send you a private message so you can reply to that with any additional email addresses that you may have used. (It's not a good idea to post that personal information in the forums...)


    Best,
    Sara

    David Caesar
    David Caesar
    Participant
    August 30, 2014

    try [private information removed by moderator.]

    S
    Sara_Forsberg
    Inspiring
    August 31, 2014

    Hi David,

    I looked at your account, and it seems as though you may have found the answer that you were looking for. You had an ExportPDF subscription that expired back in January--and it looks like you signed up for a new subscription today.

    You can always check by logging in to www.adobe.com with your Adobe ID and password, and looking under My Plans & Products.


    Best,

    Sara

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