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vickychadfield
Participant
Dec 21, 2014 9:12 PM UTC
Question

how do cancel my membership, chat is not open atm

Abode, renewed my subscription when my account was marked not to renew. I received an email yesterday saying that my subscription would not be renewed (which is correct), and then a couple of hours later an email saying that it had been (incorrect). Could someone at Adobe PLEASE help me??

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    5 replies

    Sara_Forsberg
    Inspiring
    Dec 22, 2014 4:47 PM UTC

    Hi vickychadfield,

    What subscription are you referring to? I've checked your account, and all I see is an Acrobat Pro subscription. Is that the one that you want to cancel? Please verify, and I will see what I can do to help (I don't have the ability to cancel it myself, but can forward the request to someone who can.)

    Best,

    Sara

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    VickyClaringbull
    VickyClaringbull
    Participant
    Dec 22, 2014 7:02 PM UTC

    Hi Sara,

    Thanks for for your response. Yes, please cancel my Acrobat pro subscription.

    Vicky

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    Sara_Forsberg
    Inspiring
    Dec 22, 2014 7:19 PM UTC

    Please watch for a private message from me with next steps.

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