how do cancel my membership, chat is not open atm

Question

Abode, renewed my subscription when my account was marked not to renew. I received an email yesterday saying that my subscription would not be renewed (which is correct), and then a couple of hours later an email saying that it had been (incorrect). Could someone at Adobe PLEASE help me??

Sara_Forsberg · Answer

Hi vickychadfield,What subscription are you referring to? I've checked your account, and all I see is an Acrobat Pro subscription. Is that the one that you want to cancel? Please verify, and I will see what I can do to help (I don't have the ability to cancel it myself, but can forward the request to someone who can.)Best,Sara

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