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hannahh76907055
hannahh76907055
Participant
May 23, 2019
Answered

How do I access documents unshared from the cloud?

  • May 23, 2019
  • 2 replies
  • 2931 views

Hi there,

I recently unshared a document from the cloud on my tablet, not realising this would mean I could not access the file again (as there was no warning). I have tried to retrieve the file on my laptop also but have only been able to find an older version of the document. I really need to access the up-to-date document as it's for work so any help would be much appreciated! Thank you

      This topic has been closed for replies.
      Correct answer AkanchhaS8194121

      Hi Hannahh,

      Looking at the description given above, it seems the shared document has already been "Unshared" and now when you are trying any further action with it, its not there anymore?

      All the document cloud documents can be accessed through the web interface: Adobe Document Cloud login on web and go to files, you should see your unshared document under "For Reviewing"

      Once you open the document it should give you the download option at upper right corner.

      Hope this helps.

      Thanks,

      Akanchha

      2 replies

      A
      Anna5FB2
      Participant
      January 1, 2021

      Help! Similarly to below ... I received a PDF via email that I opened and spent several hours adding "COMMENTS" to. Then, I went to share it via email or attach or whatever, and somehow I accidentally UNSHARED it. Now I'm tyring to get it to someone quickly via email and I can't send it. How cand I get it to her or she access it via cloud? 

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      January 7, 2021

      Hey Anna! 

       

      Thank you for reaching out and sorry for the delay in response.

       

      As you are trying to send the PDF via email and you can't, could you please let us know what happens?

      Do you receive any error messages?

       

      As the PDF is unshared now and you have added the comments, please try to save the PDF locally on the machine. Then open the PDF in Acrobat and use the envelope icon provided at the upper right to send it via email. Check if that helps.

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi

      C
      Candy5EFA
      Participant
      May 17, 2021

      I have the same problem as mentioned above however every time i try and save a copy of the document all the text appears as boxes with crosses in them - why wont the document save in its original format? I cant email it, download it, share it nothing. I still have the original version open on my computer but cant do anything with it - please help... This is so frustrating!

      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      May 24, 2019

      Hi Hannahh,

      Looking at the description given above, it seems the shared document has already been "Unshared" and now when you are trying any further action with it, its not there anymore?

      All the document cloud documents can be accessed through the web interface: Adobe Document Cloud login on web and go to files, you should see your unshared document under "For Reviewing"

      Once you open the document it should give you the download option at upper right corner.

      Hope this helps.

      Thanks,

      Akanchha

      C
      catec52896513
      Participant
      October 1, 2019
      Is there a way to see comments still on an unshared document?
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