Every time I try to convert a Word file to PDF, it keeps asking me to pay for this feature, but my account says I already have it. How do I access it without having to pay for it again?
Hi Ruthl,
As per the issue description mentioned above, you are facing issue when trying to create pdf, is that correct?
As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF which allows you to convert pdf to other formats like word or powerpoint. Refer to this help document for more info on Export PDF: FAQ | Adobe Export PDF, Document Cloud.
You can access Export PDF services online via: https://cloud.acrobat.com/exportpdf or through the desktop application Adobe Acrobat Reader DC which you can download from here: Adobe Acrobat Reader DC Install for all versions
To convert a word file to a pdf, you would require Adobe PDF Pack. FAQ | Adobe PDF Pack
For further troubleshooting you may refer: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Let us know if you need any help.
Shivam
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