How do I access my Acrobat subscription?

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It took days for my purchase to go through, now when I sign in, I get a 404 error message saying the file has been moved or deleted. So how do I access the Acrobat Pro I paid for?

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Sara_ForsbergCorrect answer

Inspiring

Hi wesleyp84979480,

I'm sorry you've been unable to access your subscription. Please clear the browser cache, and then log in to https://cloud.acrobat.com/acrobat to download your software. After you download it, run the installer, and the activate your subscription by signing in with your Adobe ID/email address.

Please see this document for additional information: https://helpx.adobe.com/acrobat/kb/download-install-acrobat-subscription.html.

Please let us know if you have additional questions.

Best,

Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi wesleyp84979480,

I'm sorry you've been unable to access your subscription. Please clear the browser cache, and then log in to https://cloud.acrobat.com/acrobat to download your software. After you download it, run the installer, and the activate your subscription by signing in with your Adobe ID/email address.

Please see this document for additional information: https://helpx.adobe.com/acrobat/kb/download-install-acrobat-subscription.html.

Please let us know if you have additional questions.

Best,

Sara

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Anonymous

OK - - I’ve cleared my cache four times and still keep getting the same 404 error - - file deleted or moved. Beginning to get a little PO’d….

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