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andyb29467629
Participant
November 15, 2017
Question

How do I access my service? I need to convert a document to pdf.

  • November 15, 2017
  • 1 reply
  • 267 views

How do I access my service? I need to convert a document to pdf.

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    November 15, 2017

    Does your Cloud subscription properly show on your account page?

    https://www.adobe.com/account.html for subscriptions on your Adobe page

    If you have more than one email, are you sure you are using the correct Adobe ID?

    .

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - https://helpx.adobe.com/contact/support.html

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"