How do I cancel a recent subscription?

Forum|Forum|11 years ago
October 13, 2014
1 reply
534 views

I recently signed up for Acrobat (1 year 10/9/2014). When I contacted your organization regarding a problem I was having--converting PDF images to DOC, you were unable to help me with my problem. The person I talked to finally transferred me to his supervisor and he was unable to help me as well. I want to cancel the subscription. I was unable to follow the instructions you gave for canceling. Please help. Dolores Vaughn.

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Correct answer Sara_Forsberg

Hi Dolores,

I would love to help you with that, but I see that your orders are still pending, so I'm not able to take action on them. Please Contact Customer Care--A quick chat session should be all that's necessary to get your subscriptions canceled (I see that you placed two orders for an Acrobat subscription on 10/9).

Best,

Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi Dolores,

I would love to help you with that, but I see that your orders are still pending, so I'm not able to take action on them. Please Contact Customer Care--A quick chat session should be all that's necessary to get your subscriptions canceled (I see that you placed two orders for an Acrobat subscription on 10/9).

Best,

Sara

D

DVaughn706Author

Participant

contacting customer care is more difficult than you would think. Hopefully someone will call me back as I called your 800 number. Dolores

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