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gerdh63435273
gerdh63435273
Participant
Apr 26, 2015 9:51 AM UTC
Answered

How do I cancel a yearly subscription

Hi I am trying to cancel a yearly subscription to  Adobe ExportPDF service. You web pages send one running in circles and there is no way to cancel with an user-friendly mouse-lick or two.

Gerd

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Sara_ForsbergCorrect answer
Inspiring
Apr 26, 2015 4:55 PM UTC

Hi gerdh63435273,

Please see Cancel your membership or subscription | Acrobat, Acrobat.com online services.

If you're still having trouble, please let us know and we can help you take care of your cancelation.

Best,

Sara

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5 replies

maxines45896871
Participant
Jun 25, 2015 9:35 AM UTC

I am having the same problem and am unable to get out of the 'loop' that makes it impossible to cancel my annual subscription. Its appalling customer service and extremely underhand tactics.  PLEASE can someone give me a phone number or link for Customer Care???

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Sara_ForsbergCorrect answer
Inspiring
Apr 26, 2015 4:55 PM UTC

Hi gerdh63435273,

Please see Cancel your membership or subscription | Acrobat, Acrobat.com online services.

If you're still having trouble, please let us know and we can help you take care of your cancelation.

Best,

Sara

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gerdh63435273
gerdh63435273Author
Participant
Apr 26, 2015 5:03 PM UTC

Dear Sara,

Under this linke when I choose Cancel an annual Acrobat subscription I am redirected to the Contact us link where I chose Adobe PDF Services, then Membership, Account, Payment, then I choose Cancel your membership subscription and I am back to the link you just sent me.

Thanks for your help

Gerd

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Sara_Forsberg
Inspiring
Apr 26, 2015 6:01 PM UTC

Hi Gerd,

With an Acrobat annual subscription, it is necessary to contact Customer Care. But with an ExportPDF subscription, such as you have, you can cancel yourself. Instructions are in the "Cancel a month-to-month Acrobat subscription, or Document Cloud PDF services subscription" section in the document that I linked to.


I would be happy to cancel it for you, but the order currently shows as processing, so I can't act on it just yet. Once payment processing is complete, I can take care of it for you.


Best,

Sara

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