How do I convert a PDF file to Word when the conversion buttion is light grey, hence unavailable even though I'm signed in?

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I have just signed up.

I need to convert a PDF file into Word.

For whatever reason, the button which will select the conversion I want is light grey, hence unavailable.

I am signed in - I've tried refreshing / starting again.

Nothing is working.

VERY FRUSTRATING - I need the document converted ASAP

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T

Test Screen Name

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Did you pay for a particular product? If so, please give us the exact name of what you paid for, because it makes a big difference to what you need to do.

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spomenkak21076380Author

Participating Frequently

Yes - I paid for the Adobe converter

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T

Test Screen Name

Legend

What is the exact name please. There is more than one converter. Details matter. Check your email receipt if not sure.

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