how do I convert a pdf to a word file on mac?

Hello Ryank,

As per the description above, you want to convert a PDF file to Word on your Mac machine, Is that correct?

The record shows that you are subscribed to Adobe PDFPack service on your current Adobe ID, try converting the PDF through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the freeware Adobe Reader DC to access the services, just "sign-in" with your current Adobe ID and password in Adobe Reader DC, to download Adobe Reader DC, use the URL Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.