How do I disconnect or dissassociate from an old email address? When i upload a doc to send thru Adobe reader it is going to an old email address that is closed down and just locks up my computer.

Forum|Forum|11 years ago
February 6, 2015
8 replies
825 views

when I try to send an email with a link or attachment and it uploads or "preparing to send" it shows it doing so to an old email address. So it just locks up. How do I change the info. There is no prompt or way to change it.

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Participant

thinks

S

Sara_Forsberg

Inspiring

Hi Liz,

Please see this document for information about changing the email address associated with your Adobe ID: Adobe ID, sign in, and account help.

If you're still having trouble sending files after updating your account, let us know. We'll dig deeper if need be.

Best,

Sara

L

lizt40460258Author

Participant

Hi

Thanks for your quick response. I am not able to do what is suggested. I

tried to sign in with the old email and it doesn't accept because the firm

shut it down. I do have a couple other emails and adobe accounts I

discovered (removed by moderator) and they did not

have the old email attached. So I would like to consolidate 1 adobe

account under 1 email only:

(removed by moderator) and also like to make sure the*

old email address of (removed by moderator) is

removed* from any and all adobe actions I might take. So my problems here

are a big mess.. and I am only so techy. Any help would be appreciated.

Can you help with this?

Thanks in advance.

Liz

On Fri, Feb 6, 2015 at 11:27 AM, Sara.Forsberg <forums_noreply@adobe.com>

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daunt now how to do it

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