how do i find out billing questions

Forum|Forum|11 years ago
February 19, 2015
2 replies
485 views

how do I find out billing questions? I have had the ability to inport and export documents and fill in the blanks and now I cant but but it says my next auto date is in May so Im not due to pay again

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S

Sara_Forsberg

Inspiring

Hi margaretr23028387,

I've checked your account, and your ExportPDF subscription is active and in good standing. What specific issues are you running into? I'd love to help you get things straightened out, but need more information.

Best,

Sara

kimberlyh28894707

Participant

Hi Sara,

I purchased software from Adobe today but they never sent the download to my e-mail. I tried to call customer service but nobody can help me unless I place a new order. I tried another Adobe phone number with prompts that don't apply to me. Finally, a salesman suggested I call billing. Richie from Billing (or India) said he did not want my order number--only my credit card!

My last hope is you before I cancel my credit card.

Kim

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