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RacerRick
RacerRick
Participant
May 4, 2016
Question

How do I get my signature (handsigned, with a touchscreen) into my Cloud account so I can used it on any computer?

  • May 4, 2016
  • 1 reply
  • 924 views

How do I get my signature (handsigned, with a touchscreen) into my Cloud account so I can used it on any computer? It comes up perfectly on one desktop, but will not show up on any other computer?

Help!

This topic has been closed for replies.

1 reply

J
Community Manager
Josh_CoreyCommunity Manager
Community Manager
May 4, 2016

Hi, When you say "it comes up perfectly on one desktop", where is it perfect, what application are you using?  Are you signed into your cloud account (AdobeID) in that application?

Thanks,

Josh

RacerRick
RacerRickAuthor
Participant
May 5, 2016

Hi thanks for the response:

Whether or not I'm signed in to Adobe Cloud (meaning it works either way) on the primary computer (personal PC, Win8.1, brand new), my signature shows up in Acrobat Reader DC with any document I have open, while accessing the Fill & Sign function.

I cannot get that signature to populate into the Cloud on my other computer (work PC, Win7), using Acrobat Reader XI.

J
Community Manager
Josh_CoreyCommunity Manager
Community Manager
May 5, 2016

Ah - thanks for the full details, it is the "Acrobat Reader XI" part that is not compatible, upgrade to "Acrobat Reader DC" and the signature will be available when signed into the same AdobeID.

Thanks,

Josh

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