How do I manage my account. I wish to stop auto renewal.

Forum|Forum|10 years ago
April 8, 2015
3 replies
2087 views

How do I stop auto renewal?

This topic has been closed for replies.

Correct answer AadeshSingh

Hi rangsridhar,

I understand your concern & I will guide you in the right direction.

Please follow the steps in this KB Doc. Turn off auto-renewal for your subscription

This will probably resolve your issue.

In case you still experience any issue, please let us know. We will be more than happy to help you.

Regards,

Aadesh

robb4768044

Participant

You can't turn off auto-renew due to questionable practices by Adobe. I'd expect a class action suit in the EU at some stage.

T

Templar Wales

Participant

This seems like a great suggestion - there's no way to see my renewal date and no way to pre-emptively cancel. Adobe is beginning to piss me off too often.

Meenakshi Negi

Community Manager

Hello,

Sorry for the delay in response.

You may check your active plans and related information via the Adobe account. Please open this link https://account.adobe.com/ and sign in using your Adobe ID (email address) and password. There you may check your plans under the Plans and payment tab.

For more information, please refer to the following help document: https://helpx.adobe.com/manage-account.html.

Let us know if we can be of any help.

Thanks,

Meenakshi

D

default0jrf6eq7m3at

Participant

Hello, I need to closing my account as soon as possible please.

I have be chanrging money every month and I'm not using the sereive.

Can you please email the conformation with closing my account. many thanks