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A
Anonymous
April 7, 2015
Question

How do I overcome an error message--Reference #97.1f081160.1428370794.d5492aa

  • April 7, 2015
  • 2 replies
  • 2451 views

I need someone to help me correct this error message.  I am using Adobe Reader XI and am trying to convert a PDF file to a Word document.  When I do I receive error message--Reference #97.1f081160.1428370794.d5492aa.  Please help me!

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    2 replies

    Sarabjit Singh
    Sarabjit Singh
    Participant
    April 7, 2015

    Hi Karen

    Can you please try again?

    It would help if you can paste the link here.

    thanks

    -sarabjit

    A
    Anonymous
    April 7, 2015

    Hi Sarabjit:

    I finally was able to reach someone at Adobe and they told me that I needed to purchase additional software in order to convert PDF files to Word documents!

    Thank you for your interest in my problem with the thought in mind that you might be able to help!  I appreciate it!

    Karen

         [private information removed by moderator]

    How do I overcome an error message--Reference #97.1f081160.1428370794.d5492aa

    created by Sarabjit Singh in Document Cloud PDF services - View the full discussionHi Karen Can you please try again? It would help if you can paste the link here. thanks-sarabjit If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7413197#7413197 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7413197#7413197 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Document Cloud PDF services by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

    pwillener
    pwillener
    Legend
    April 7, 2015

    Quickest way to get help is to Contact Customer Care by chat or phone.

    [topic moved to Acrobat.com Services forum]

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