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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Feb 4, 2016 5:57 PM UTC

Hi jamesc15546086,

Have you deleted the PDF file from Document Cloud or from your system?

If you have deleted it from the Document Cloud then it won't be possible to recover the file unless you have a backup for it on the system or somewhere else.

Else if you have deleted the file from you system then you can recover it form the Recycle bin (if its there in the Recycle bin).

Regards,
Aadesh

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9 replies

default63omdsy7f8me
Participant
Oct 1, 2021 2:48 PM UTC

same happened to me

they need to fix this

 

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itsdigimon
Participant
Feb 12, 2022 6:46 PM UTC

Huh. I came here becuase it looked like some files I had in the Adobe cloud were deleted too, and I wanted to check if there was a recycle bin or log to see what happened. Guess not..

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itsdigimon
Participant
Feb 12, 2022 6:51 PM UTC

I spoke too soon.  I found what I needed in the Creative Cloud website. There was a section for deleted files and the deleted folder was there, and it let me restore it and everything that was in them came back too. Phew!

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marionw
marionw
Participant
Mar 23, 2020 4:32 PM UTC

I did not delete the folder at all. I closed it last night and turned off the computer and the entire Folder is gone today.

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    Anonymous
    Apr 19, 2020 8:40 PM UTC

    Adobe document management is terrible at best. I have the same problem. Why can't they just do like Google Drive. Adobe just loves being complicated to make you stick with their program.

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      ali28368128sgb5
      Participant
      Feb 12, 2023 1:16 AM UTC

      Same for me happened today, Adobe can view my doc. and sheet in my google drive, has a right to delete it, but doesn't give a chance to recover it. WTF.... I am soo angry now I accidentally erased my sheet I had been collecting info there for months.... now I can nor recover it .......

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        AadeshSingh
        AadeshSinghCorrect answer
        Participating Frequently
        Feb 4, 2016 5:57 PM UTC

        Hi jamesc15546086,

        Have you deleted the PDF file from Document Cloud or from your system?

        If you have deleted it from the Document Cloud then it won't be possible to recover the file unless you have a backup for it on the system or somewhere else.

        Else if you have deleted the file from you system then you can recover it form the Recycle bin (if its there in the Recycle bin).

        Regards,
        Aadesh

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        RJ38552438w1ub
        Participant
        Jul 11, 2024 3:08 PM UTC

        What a load of **** this app is! I edited a file & saved it which created a (1) of the original, so I deleted the original & it deletes them both?! What's the ******* point in that?

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        Meenakshi_Negi
        Meenakshi_Negi
        Legend
        Jul 11, 2024 4:08 PM UTC

        Hi RJ38552438w1ub,

         

        Thank you for reaching out.

         

        When you make changes to the PDF, you may either save it in the same PDF or save it as a new copy of the PDF. In both cases, Acrobat will not automatically create the copy. It depends on the options you select.

         

        Could you please share the steps used to edit and save the file? Try the same steps with the test file and check if it happens again. It would be helpful if you could record the video of the steps done and share it with us. 

         

        Please refer to the information in the following help document: https://adobe.ly/4cBdCei. 

         

        Thanks,

        Meenakshi

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