I am having the same problem and not getting anywhere. I paid for the PDF Pack, I only just renewed my subscription not long ago (Noticed they bump the price up $20 annually) and then my aging computer decides to die completely. I had to build myself a new computer but now I have this issue of putting the PDF pack on it. I can't work out how to do it without having to pay for it again and there is no customer support for it.

AkanchhaS8194121

Legend

Hi Poodroo,

We apologize for the delay in response.

Adobe PDF Pack subscription can be access online via- https://cloud.acrobat.com/ or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

AadeshSingh

Correct answer

Community Manager

Hi billyd55453942,

Download latest Adobe Acrobat Reader DC Acrobat Reader Help | Acrobat Reader DC Help ‌to use the Adobe PDF pack How to Use Adobe PDF Pack.

You can also use this service online https://cloud.acrobat.com/‌

Regards,

Aadesh

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