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321csthelp
Participant
June 11, 2015
Question

How do I resolve the problem of "an error occurred while trying to access the service" message that appears on adobe reader when trying to conver files?

  • June 11, 2015
  • 3 replies
  • 1641 views

I cannot seem use adobe reader at all for some reason.  I have used it often in the past. Now,  I cannot even access. 

I get the message "an error occurred while trying to access the service. 

(What good is a service that I pay a monthly fee for if I cant use it when I need it, and I cant find anyone for support!)

Grrrr.  Facing a deadline and an anxiety attack!  Help!

    This topic has been closed for replies.

    3 replies

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 12, 2015

    Hi 321csthelp,

    Please make sure that you're using Adobe Acrobat Reader DC if you're trying to access the Document Cloud PDF services (earlier versions can no longer access these services). You can get Reader DC from this page: https://get.adobe.com/reader.

    Best,

    Sara

    pwillener
    pwillener
    Legend
    June 12, 2015

    cecelia todd wrote:

    I cant find anyone for support!

    You can always Contact Customer Care.

    [topic moved to Document Cloud PDF Services forum]

    Anubha Goel
    Community Manager
    Anubha GoelCommunity Manager
    Community Manager
    June 12, 2015

    Hi 321csthelp,

    We would certainly help you.

    Could you please let me know what version of Adobe Reader you are using (Check under Help > About Reader)

    What happens if you navigate to "https://cloud.acrobat.com/" and sign in using your Adobe ID and password?

    Are you able to convert your files that way?

    Please let me know.

    Regards,

    Anubha

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