how do i stop the conversion process it is taking way too long (over 10 minutes at this point) or fix it...this is my first time using the service

Hi crossfit odyssey,

If you're using the web interface, logging out or reloading the browser should stop the conversion process. If you're using Reader, you can log out to stop the conversion.

I'm sorry that your first conversion experience wasn't a positive one. Here are some things that you can try in the future:

• Clear the browser cache if you're using the web interface.
• Choose Help > Check for Updates if you're using Reader to make sure that you have the most recent version.
• Disable OCR as described in this document (provided the PDF didn't start as a scanned document): How to disable Optical Character Recognition (O... | Adobe Community

Please let us know how it goes.

Best,

Sara