How do I transfer a new subscription to someone?

Forum|Forum|11 years ago
October 19, 2014
1 reply
916 views

I purchased another subscription in order to give it to someone.

However, the subscription is registered to me and associated with my email.

How do I transfer the subscription or allow them to access it with their own email and pw?

This topic has been closed for replies.

Correct answer Sara_Forsberg

Hi itsdvines,

I'm not sure that you'll be able to transfer it to another user. Please Contact Customer Care. It may be that you'll need to cancel the subscription, get a refund (if it's been 30 days or fewer since your subscribed), and then resubscribe under the correct email address. A Customer Care agent will be able to confirm the right path.

Best,

Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi itsdvines,

I'm not sure that you'll be able to transfer it to another user. Please Contact Customer Care. It may be that you'll need to cancel the subscription, get a refund (if it's been 30 days or fewer since your subscribed), and then resubscribe under the correct email address. A Customer Care agent will be able to confirm the right path.

Best,

Sara

I

itsdvinesAuthor

Participant

Thank you.

I did use the chat feature and you are correct. It can't be done.

It's ridiculous actually.

There should be an option to purchase more than one subscription which would then allow the order number to be used by the same number of emails (users) as purchased.

This must happen fairly often.

S

Sara_Forsberg

Inspiring

Hi itsdvines,

I will gladly pass your feedback along. I'm sorry for the inconvenience.

Best,

Sara

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