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davidr9506218
Participant
June 22, 2017
Question

how do i transfer licence for Adobe Export PDF to my new pc?

  • June 22, 2017
  • 1 reply
  • 942 views

I bought Adobe Export PDF recently and although its only £20 or so I want to transfer to the new pc I just bought. how do I do that?

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 22, 2017

    You do not transfer Adobe programs, you do a fresh install, exactly the same way you did the first time

    D
    davidr9506218Author
    Participant
    June 22, 2017

    thanks. im trying to do that and although adobe site says I subscribe yearly for that product nowhere can I see where to download it. Everytime I go to the download one of the apps section and click on it it asks for payment again.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 22, 2017

    Does your Cloud subscription properly show on your account page?

    https://www.adobe.com/account.html for subscriptions on your Adobe page

    If you have more than one email, are you sure you are using the correct Adobe ID?

    .

    If yes

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, not Adobe support... you need Adobe staff to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    -Select your product and what you need help with

    -Click on the blue box "Still need help? Contact us"

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