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marthangie
marthangie
Participant
February 23, 2018
Question

How do i upgrade my present plan, when I am trying to upgrade, it sends me to a screen with all my documents but then I do not know what to do?

  • February 23, 2018
  • 2 replies
  • 315 views

How do i upgrade my present plan, when I am trying to upgrade, it sends me to a screen with all my documents but then I do not know what to do?

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    February 27, 2018

    Yes you do need to contact customer support for this. The contact options depend on your country but usually include phone and chat. When you go to the contact page, be sure NOT to choose Acrobat Reader as your product, because that is free and do it will not connect you as a customer. Choose OTHER if ExportPDF is not shown.

    marthangie
    marthangieAuthor
    Participant
    February 28, 2018

    Thank you I will try this. 

    T
    Test Screen Name
    Legend
    February 23, 2018

    What is your present plan exactly?

    To what are you trying to upgrade exactly?

    marthangie
    marthangieAuthor
    Participant
    February 27, 2018

    thank you for answering, I have this:

    Adobe Export PDF, Annual‎

    I want to upgrade to the

    Adobe PDF Pack

    it tells me first I have to cancel the prior plan, but when I get there,  I then selected ADOBE and then I am ready to pay and there it says I need to contact customer support, but how am I to do this??

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