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Participant
October 26, 2021
Question

How do I use my subscription on my new computer? I have Adobe PRO

  • October 26, 2021
  • 2 replies
  • 297 views

How do I use my subscription on my new computer? I have Adobe PRO that I purchased a few years back. I don't have a download key or anything. 

This topic has been closed for replies.

2 replies

Legend
November 1, 2021

But... Acrobat 11 isn't a subscription. What is the subscription that you pay? 

Meenakshi_Negi
Legend
November 1, 2021

Hello,

 

Sorry for the delay in response.

 

We have checked your account using the email address used to sign in here in the community.

You have Acrobat 11 license which is an old and unsupported version. As you are looking for the installer, you may check your Adobe account if the installer is available. Please use the steps provided under "If you purchased from Adobe.com or registered your product" in the following help document: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

Hope the information helps.

 

Thanks,

Meenakshi