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Neuro63927929
Neuro63927929
Participant
June 6, 2018
Answered

How long does it take before I can utilize a purchased plan?

I just purchased the annual converter plan and I am trying to convert a PDF to an excel document. How long will it take before I can use the program purchased?

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    June 7, 2018

    Hi Neuro,

    The subscription should get activated in few minutes. As I have checked your account and see that its active and should be working fine.

    Following the below instructions you can continue using the subscription you have signed up for-

    1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

    2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

    3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

    Regarsd,

    4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

    You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    View reply

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 24, 2018

    Hi Neuro,

    We are looking for an update on this issue form you. Please share the screenshot of the page which is directing you to "Buy Now" screen, also the detailed information (Name , Exact version) of Operating System, Acrobat Reader or Web Browser you are working on?

    This would help us to rectify the issue and get the route cause of the problem.

    And, if you have managed to find the resolution for the problem, then you may please help us with your finding?

    Thanks,

    Akanchha

    Translate
    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    June 7, 2018

    Hi Neuro,

    The subscription should get activated in few minutes. As I have checked your account and see that its active and should be working fine.

    Following the below instructions you can continue using the subscription you have signed up for-

    1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

    2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

    3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

    Regarsd,

    4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

    You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know if it still doesn't work.

    Regards,

    Akanchha

    Translate
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