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Marjie01
Participant
Oct 26, 2014 2:12 PM UTC
Answered

How long does it take for my account to activate?

I am paying a monthly subscription for Acrobat but it says my service is not activated. How do I activate it?

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    Sara_ForsbergCorrect answer
    Inspiring
    Oct 26, 2014 9:10 PM UTC

    Hi marjie01,

    I checked your account, and I see that your ExportPDF subscription is still processing (it can take up to 48 hours). Once your subscription finishes processing, you'll be able to log in and convert PDF files to Word or Excel.


    Best,

    Sara

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    1 reply

    Sara_ForsbergCorrect answer
    Inspiring
    Oct 26, 2014 9:10 PM UTC

    Hi marjie01,

    I checked your account, and I see that your ExportPDF subscription is still processing (it can take up to 48 hours). Once your subscription finishes processing, you'll be able to log in and convert PDF files to Word or Excel.


    Best,

    Sara

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