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A
alyssemarie
Participant
May 7, 2018
Answered

How to cancel Export PDF subscription?

  • May 7, 2018
  • 1 reply
  • 1322 views

I'd like to cancel my Adobe Export PDF, Annual‎ membership. When I click "Plans and Products" and "Manage Plan" there is no "cancel membership" option.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hey Alyssemarie,

Sorry for the delay in response.

As shared that the credit card registered in the account has been expired. So the notifications for the subscription's renewal will automatically stop after the 30-days (starting from the day it stopped).

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
May 7, 2018

Hi Alyssemarie,

We have checked your account information and found that the subscription (Export PDF) registered to your account is no longer active.

As subscription's status is not active, so that is the reason you are unable to cancel it.

As its a billing concern, and this is an open public forum, we request you to contact to our billing support team via chat support Contact Customer Care .

To reach out follow the steps suggested in similar discussion here- Can I get a refund for my pdf pack

Hope this helps.

Regards,

Akanchha

A
alyssemarieAuthor
Participant
May 7, 2018

My credit card expired and I no longer require your services. How can I stop notifications about a service I do not want?

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
May 24, 2018

Hey Alyssemarie,

Sorry for the delay in response.

As shared that the credit card registered in the account has been expired. So the notifications for the subscription's renewal will automatically stop after the 30-days (starting from the day it stopped).

Regards,

Akanchha

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