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Participant
September 30, 2018
Question

how to cancel subscription and monthly payments for Adobe Export PDF ?

  • September 30, 2018
  • 1 reply
  • 1685 views

I want to stop my monthly payments and to cancel my subscrption . How to do ? I think it's a shame that Adobe leaves the solution to a Forum instead of answering directly.

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1 reply

try67
Community Expert
Community Expert
October 1, 2018
Participant
October 2, 2018

Thank you for your good will but it's not so easy as it looks. In my case when I click MY PLANES I can't find the option "Cancel", as stated in Adobe page. So , always as stated, ( Don't see a Cancel plan button? Contact us to cancel your membership.) I try to contact them but the only Contact Option I find is the COMMUNITY FORUMS. So it' s always a closed circle wirhout any possibility to solve my problem. I confirm it's a real shame ( or a real fraud ?) that Adobe doesn't allow how to cancel. I would like a direct  answer  by Adobe, if possible.

try67
Community Expert
Community Expert
October 2, 2018

In the link above follow this path to reach the option for direct contact with Adobe:

- Account Issues

- Cancel my membership

- Show me my contact options

- Chat / Phone