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Irena Miseviciute
Participant
July 17, 2014
Answered

how to change credit card details

  • July 17, 2014
  • 2 replies
  • 1410 views

I have had an email saying I need to change my credit card details as my card is due to expire. When I follow the link in the email, it just takes me to the 'adobe cloud'. I have gone into 'my information' and 'settings' from here but neither give me the opportunity to change my payment method.. Please advise!

      This topic has been closed for replies.
      Correct answer Sara_Forsberg

      Hi Chloe,

      Try this:

      1. Log in to Adobe.com using your Adobe ID and password.
      2. Click Manage Account under your name on the left side of the window.
      3. Locate your subscription and click Manage.
      4. Near the bottom of the window, click Edit Payment Details.

      Did that do the trick?

      Best,

      Sara

      2 replies

      S
      Community Manager
      Sara_ForsbergCommunity ManagerCorrect answer
      Community Manager
      July 17, 2014

      Hi Chloe,

      Try this:

      1. Log in to Adobe.com using your Adobe ID and password.
      2. Click Manage Account under your name on the left side of the window.
      3. Locate your subscription and click Manage.
      4. Near the bottom of the window, click Edit Payment Details.

      Did that do the trick?

      Best,

      Sara

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      July 17, 2014

      Hi chloe fazan,

      You may visit this link: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

      ~Ajlan Huda.

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