Skip to main content
Participant
May 10, 2017
Question

How to check if the file is sent or not ?

  • May 10, 2017
  • 1 reply
  • 370 views

I want more assurance my important document was sent than just seeing it on a list.  Not sure why this question is so difficult.  When I send a doc for signing I get an email that it was sent.  I'd like the same with Send and Track because I don't trust

Track and send sounded like a great solution initially.  I sometimes email documents and sign affidavits regarding when and where I emailed them.  The problem is, other than your list saying it was sent, I don't have any actual proof it was sent.  It doesn't show up in my send email and Adobe doesn't send me an email that it was sent.  If they open it, great.  I've got some proof, but otherwise it seems I have nothing.  Am I missing something here?  It almost seems I'd be better off just emailing it.  At least then I can save my sent email.  Any help is appreciated.

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Legend
May 15, 2017

Hi pam7777777,

Sorry to say that there is no other way to find if the file is sent or not if you send a file using send & track.

You have to check the files in the sent files list only.

You may fill the feature request form for this here: Feature Request/Bug Report Form

Let us know if you need any help.

Regards,

Meenakshi