I've checked your account, and don't see that you have any Acrobat.com subscriptions. Are you using an Acrobat.com online subscription, or Word only?
If you have a Word document that you'd like to convert to PDF, you can use Adobe PDF Pack or Acrobat to do that.
If the problem is only with Word, then a better place to seek your answer would be on Microsoft's website.
But, if you *are* using an Acrobat.com online service, please let us know what you're using, and what the extact issue is. (Sorry that I'm having trouble following your request.)