Skip to main content
S
sandram82779982
Participant
February 18, 2025
Question

How to get "Enable cloud-based auto tagging for accessibility" checkbox

  • February 18, 2025
  • 2 replies
  • 2139 views

I'm using the most updated version of Adobe Acrobat Pro 64-bit. Several of my coworkers have the "Enable cloud-based auto tagging for accessibility" checkbox available to them at Menu --> Preferences --> Accessibility, but I don't have that option. There's just... nothing there (see red box in graphic). Any ideas on how I can get the checkbox to appear as an option for me? 

    2 replies

    M
    Michael259795556qo1
    Participant
    April 10, 2025

    I have the same problem. I reinstalled the application, but the checkbox does not appear. Any other sugguestions?

    Michael

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    April 24, 2025

    Hi Michael259795556qo1,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    Please let us know whether you use the application on a personal or work machine. If you are using a work machine, please check with your organization's IT team.

     

    If that is not the case, please share the Acrobat and OS version you are using on the machine. Also, share a screenshot of the option you get in the Preferences window.

     

    Thanks,

    Meenakshi

    M
    Michael259795556qo1
    Participant
    June 2, 2025

    Hi Meenaskshi,

    i have Acrobat Version 2025.001.20476 on a MacBook Pro M1 Max with Sonoma 14.7.6.

    It’s a personal work machine.

    Thanks, Michael

     

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    February 19, 2025

    Hi sandram82779982,

     

    Thank you for reaching out.

     

    Please try reinstalling the application using the steps suggested below:

    -Remove the application and run the cleaner tool (https://adobe.ly/418rCYi).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://adobe.ly/4k3HsMA.

     

    You may also refer to the information in the following help document for more information on the feature: https://adobe.ly/40Z2eEm. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices