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Question

How to get "Enable cloud-based auto tagging for accessibility" checkbox

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I'm using the most updated version of Adobe Acrobat Pro 64-bit. Several of my coworkers have the "Enable cloud-based auto tagging for accessibility" checkbox available to them at Menu --> Preferences --> Accessibility, but I don't have that option. There's just... nothing there (see red box in graphic). Any ideas on how I can get the checkbox to appear as an option for me?

How to

Meenakshi Negi

Community Manager

Hi sandram82779982,

Hope you are doing well.

Please confirm if the issue still occurs. Ensure that you have updated to the latest version.

We look forward to your response.

Thanks,

Meenakshi

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Meenakshi Negi

Community Manager

Hi All!

Hope you are doing well.

Please try to update the application to the latest version released today. In Acrobat, go to Menu > Help > Check for updates. You may also refer to the following page to know more about the latest release updates: Acrobat Release Notes.

Please check and confirm if this fixed the issue, or the option still missing the the preferences.

We are looking forward to your response.

Thanks,

Meenakshi

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Michael259795556qo1

Participant

I have the same problem. I reinstalled the application, but the checkbox does not appear. Any other sugguestions?

Michael

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Meenakshi_Negi

Legend

Hi Michael259795556qo1,

Thank you for reaching out, and sorry about the delay in response.

Please let us know whether you use the application on a personal or work machine. If you are using a work machine, please check with your organization's IT team.

If that is not the case, please share the Acrobat and OS version you are using on the machine. Also, share a screenshot of the option you get in the Preferences window.

Thanks,

Meenakshi

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Michael259795556qo1

Participant

Hi Meenaskshi,

i have Acrobat Version 2025.001.20476 on a MacBook Pro M1 Max with Sonoma 14.7.6.

It’s a personal work machine.

Thanks, Michael

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Meenakshi_Negi

Legend

Hi sandram82779982,

Thank you for reaching out.

Please try reinstalling the application using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/418rCYi).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4k3HsMA.

You may also refer to the information in the following help document for more information on the feature: https://adobe.ly/40Z2eEm.

Let us know how it goes.

Thanks,

Meenakshi

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