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sandram82779982
Participant
February 18, 2025
Question

How to get "Enable cloud-based auto tagging for accessibility" checkbox

  • February 18, 2025
  • 2 replies
  • 1866 views

I'm using the most updated version of Adobe Acrobat Pro 64-bit. Several of my coworkers have the "Enable cloud-based auto tagging for accessibility" checkbox available to them at Menu --> Preferences --> Accessibility, but I don't have that option. There's just... nothing there (see red box in graphic). Any ideas on how I can get the checkbox to appear as an option for me? 

    2 replies

    M
    Michael259795556qo1
    Participant
    April 10, 2025

    I have the same problem. I reinstalled the application, but the checkbox does not appear. Any other sugguestions?

    Michael

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    April 24, 2025

    Hi Michael259795556qo1,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    Please let us know whether you use the application on a personal or work machine. If you are using a work machine, please check with your organization's IT team.

     

    If that is not the case, please share the Acrobat and OS version you are using on the machine. Also, share a screenshot of the option you get in the Preferences window.

     

    Thanks,

    Meenakshi

    M
    Michael259795556qo1
    Participant
    June 2, 2025

    Hi Meenaskshi,

    i have Acrobat Version 2025.001.20476 on a MacBook Pro M1 Max with Sonoma 14.7.6.

    It’s a personal work machine.

    Thanks, Michael

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 19, 2025

    Hi sandram82779982,

     

    Thank you for reaching out.

     

    Please try reinstalling the application using the steps suggested below:

    -Remove the application and run the cleaner tool (https://adobe.ly/418rCYi).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://adobe.ly/4k3HsMA.

     

    You may also refer to the information in the following help document for more information on the feature: https://adobe.ly/40Z2eEm. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

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