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How to get the refund for subscription cancellation?

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Has anyone else had problems with Adobe taking money from their account after cancelling a subscription?

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AkanchhaS8194121Correct answer

Legend

Hi Michellem,

Sorry to hear about the inconvenience caused.

We see that your subscription has been terminated, and for any billing concern or subscription refund we request you to please contact to our customer care billing team via chat support.

As this is an open forum, so billing and payment information cant be disclosed here for security reasons.

Contact Customer Care

Regards,

Akanchha

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Brucejp

Participant

yes and it is hard to get to a person about it.

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Meenakshi_Negi

Legend

Hi Brucejp,

Please try to contact support via the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

Hope the information helps.

Thanks,

Meenakshi

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AkanchhaS8194121Correct answer

Legend

Hi Michellem,

Sorry to hear about the inconvenience caused.

We see that your subscription has been terminated, and for any billing concern or subscription refund we request you to please contact to our customer care billing team via chat support.

As this is an open forum, so billing and payment information cant be disclosed here for security reasons.

Contact Customer Care

Regards,

Akanchha

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michellem76096919Author

Participant

Thank you. I have already contacted them and they were less them helpful but I will try once more.

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